Refund Policy

Overview

We want you to feel comfortable paying for dochost. If something goes wrong with a purchase, contact us and we will make it right when we can.

dochost is operated by Xhorizon Labs LLC, a Wyoming limited liability company; "we" and "us" in this policy mean Xhorizon Labs LLC.

How to request a refund

Email admin@dochost.io within 14 days of the charge. Include the email on your account and, if you have it, the Stripe receipt or invoice link.

What we refund

We refund:

• Failed or unused purchases (for example, a payment that did not unlock the plan or credits you paid for)
• Charges made in error
• Other cases where a refund is required by law

For subscriptions, we may refund the unused portion of the current billing period when you contact us within 14 days of the charge. Once a refund is issued, access for that period ends.

What we may decline

We may decline a refund when the purchase was used extensively, when the request is outside the 14-day window (unless the law requires otherwise), or when refunding would enable abuse of the service.

Chargebacks

If you have a billing problem, please email us first. Opening a chargeback with your bank before contacting us can delay resolution and may lead to account suspension while the dispute is open.

Contact

dochost is operated by Xhorizon Labs LLC. Billing and refund questions: admin@dochost.io. You can also use our contact page.