Refund Policy

Overview

We want you to feel comfortable paying for dochost. If something goes wrong with a purchase, contact us and we will make it right when we can.

How to request a refund

Email admin@dochost.io within 14 days of the charge. Include the email on your account and, if you have it, the Stripe receipt or invoice link.

What we refund

We refund:

• Failed or unused purchases (for example, a payment that did not unlock the plan or credits you paid for)
• Charges made in error
• Other cases where a refund is required by law

For subscriptions, we may refund the unused portion of the current billing period when you contact us within 14 days of the charge. Once a refund is issued, access for that period ends.

What we may decline

We may decline a refund when the purchase was used extensively, when the request is outside the 14-day window (unless the law requires otherwise), or when refunding would enable abuse of the service.

Chargebacks

If you have a billing problem, please email us first. Opening a chargeback with your bank before contacting us can delay resolution and may lead to account suspension while the dispute is open.

Contact

Billing and refund questions: admin@dochost.io. You can also use our contact page.